Apple Confirms iPhone 18 Pro Max AT&T Cellular Issues, Affected Devices Require Hardware Replacement
Apple says a small number of phones lose service and need a free hardware replacement, while updates are meant to prevent future failures.
- On Friday, Apple confirmed a connectivity issue affecting a "small number" of iPhone 18 Pro Max devices on AT&T's network, which can prevent calls including to 911. While Apple released software updates this week, affected phones require physical replacement.
- Since the iPhone 18 Pro Max launched last month, some AT&T customers have reported losing cellular service. Affected users see an "SOS" symbol in the status bar instead of signal bars, rendering devices unable to connect to cellular networks.
- Software updates, including iOS 27.0.1, only prevent the issue on unaffected devices. Consequently, users whose phones have already lost service must contact Apple Support or visit an Apple Store for a free hardware replacement, according to the company.
- AT&T urged customers to update software "immediately" to avoid potential connectivity failures. Some users, including Brooklyn editor Lindsay Robertson, described spending hours with support, noting the situation remains unresolved until a replacement device is secured.
- While the specific cause remains unconfirmed, speculation focuses on the iPhone 18 Pro Max's Qualcomm X80 modem. Apple has not disclosed the underlying issue, though T-Mobile and Verizon report no similar outages on their networks.
13 Articles
13 Articles
Apple Says iPhone 18 Pro Max Users With AT&T Cellular Issue Need to Have Device Replaced
Apple today confirmed that a "small number" of iPhone 18 Pro Max users on the AT&T network have experienced an issue that causes the device to lose cellular service, thereby preventing phone calls, text messages, and data from working. Thousands of users complained about the issue across the Apple Support Community and other platforms. Apple said it released iOS 27.0.1 earlier this week and an AT&T carrier settings update earlier today to help p…
iPhone 18 Pro Max users face major AT&T glitch: Apple asks some US users to swap phones
Apple is asking some AT&T customers to replace their iPhone 18 Pro Max after a cellular bug left affected devices unable to make calls, use mobile data or send texts. Apple says the issue affects a small number of users and has released iOS 27.0.1 and a carrier settings update, but phones already hit by the glitch need to be swapped.
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