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Internet and cell service restored after another cable theft attempt

TELUS said a 102% rise in thefts this year has driven repeated cable damage that disrupts critical services across the region.

  • On Sunday, thieves intentionally cut TELUS fibre cables near Mount Hayes on Highway 16, disrupting internet, television, and phone services across northwest B.C. from Fraser Lake to Prince Rupert.
  • TELUS reported a 102% surge in thefts year-over-year in 2026, as thieves targeting copper cables often sever nearby fibre lines, disrupting critical services for residents across the region.
  • "Emergency Roaming has been activated," the company stated, to provide wireless support for restoring basic voice calls and messaging services via an alternate carrier network for impacted communities.
  • By approximately 10 p.m. Sunday, crews restored the vast majority of internet and wireless services, though technicians continue working to resolve intermittent landline issues persisting in Fraser Lake.
  • Working with the Royal Canadian Mounted Police , TELUS has installed security cameras, alarms, and custom barriers to deter future vandalism and combat the recurring theft threat.
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CBC News broke the news in Ottawa, Canada on Monday, August 3, 2026.
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