Internal Doc: Trying To Use An Elite Upgrade Certificate? American Will Now Pitch You A Paid First Class Offer Instead

Internal Doc: Trying To Use An Elite Upgrade Certificate? American Will Now Pitch You A Paid First Class Offer Instead

An internal American Airlines update says the carrier will now surface paid first class offers to customers who are in the process of trying to confirm an elite upgrade certificate. In other words, while you’re using the upgrade instrument you earned through loyalty, American will simultaneously try to sell you the seat—another step in the industry’s shift toward monetizing premium cabins even at the expense of elite benefits. Continue reading I…