Social Security Audit Confirms Improvements Despite Warren Doubts

Social Security audit confirms improvements despite Warren doubts

The Social Security Administration released an audit of the agency’s customer service on Monday, confirming previous statements that the agency has made significant improvements. The report comes after Social Security Commissioner Frank Bisignano briefed Sen. Elizabeth Warren (D-MA) in July on various improvements the agency has made, prompting skepticism from the senator. Both Warren and Bisignano agreed to an independent review of the SSA’s pe…

EXCLUSIVE: OIG report shows major turnaround in Social Security Administration's phone service under Trump

An inspector general audit confirmed Social Security’s phone service data was accurate after Sen. Elizabeth Warren, D-Mass., raised concerns, finding improved performance in fiscal 2025.

EXCLUSIVE: OIG report shows major turnaround in Social Security Administration's phone service under Trump – Democratic Accent

EXCLUSIVE: The Social Security Administration’s (SSA) internal watchdog has confirmed that the agency’s publicly reported phone service data was accurate and that performance improved during fiscal year 2025, according to a new audit completed after Sen. Elizabeth Warren, D-Mass., questioned whether the figures could be trusted. The Office of the Inspector General (OIG) reviewed the SSA’s national 800-number telephone metrics and found that the …

Inspector General report confirms significant customer service improvements at Social Security

BALTIMORE, MD – Today, the Social Security Administration (SSA) Office of the Inspector General (OIG) released its highly anticipated audit of SSA’s telephone service metrics and the significant improvement in customer service performance during Fiscal Year (FY) 2025. The report definitively concludes that, “SSA’s publicly reported national 800-number telephone metrics were accurate and its overall telephone service performance improved in FY 20…