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Inside NAB’s Customer Brain: Scaling 1-to-1 Personalisation with Agentic AI – Interview with Jessica Cuthbertson of NAB
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Inside NAB’s Customer Brain: Scaling 1-to-1 Personalisation with Agentic AI – Interview with Jessica Cuthbertson of NAB
Today’s episode of the Punk CX podcast features a chat I had with Jessica Cuthbertson, Executive, Data & Analytics at National Australia Bank (NAB), where she leads the team responsible for harnessing data, analytics, decision science and AI to improve customer experiences, drive business performance and support better decision-making across the bank. Jess joins me […]
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