ID Austria: KI "Ida" Is Supposed to Go to Office for Citizens

Kronen Zeitung

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The much criticized administration app ID Austria now has an AI assistance that helps with questions. Under the name "ida" – short for intelligent digital assistance – an AI-based chatbot is available. Users can freely formulate their questions and receive answers in understandable everyday language. At ID Austria, the ghosts diverge. Some of them, e.g. Digitalisation State Secretary Alexander Pröll, want the platform to take on more and more ta…

vienna.at

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Anyone who encounters difficulties with digital government services can now get help from the new AI-based chatbot "ida" on oesterreich.gv.at, id-austria.gv.at, and in the ID Austria app. It will be available around the clock to answer questions about issues such as ID Austria registration or electronic ID cards, thus saving users time and effort. In the future, it will also be possible to submit applications via "ida," according to a press rele…