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Chatbot "Ida" Starts for Digital Official Channels

Summary by Die Presse
In the event of difficulties with digital official routes, the chatbot "ida" is now available around the clock on oesterreich.gv.at. In the future, applications can also be submitted directly.

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Lean Right

In the event of difficulties with digital official routes, the chatbot "ida" is now available around the clock on oesterreich.gv.at. In the future, applications can also be submitted directly.

·Vienna, Austria
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Right

The much criticized administration app ID Austria now has an AI assistance that helps with questions. Under the name "ida" – short for intelligent digital assistance – an AI-based chatbot is available. Users can freely formulate their questions and receive answers in understandable everyday language. At ID Austria, the ghosts diverge. Some of them, e.g. Digitalisation State Secretary Alexander Pröll, want the platform to take on more and more ta…

·Vienna, Austria
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The chatbot ida provides information in the ID Austria app and is expected to help fill out forms in the future.

Digital administration speaks everyday language: From now on, ida citizens will support their first-ever IT infrastructure for administrative services and ID Austria – secure AI infrastructure of the FRG WITH THE AI ASSISTENCE IDA START THE PUBLIC AI INITIATIVE FOR CITIZENS AND CITIZENS. IDA EMPLOYES IT, QUESTIONS ON DIGITAL ADMINISTRATIVE OBSERVATIONS IN NATURAL LANGUAGE AND [...] The post Pröll: ida – Austria's first AI assistance for administ…

Tiroler Tageszeitung OnlineTiroler Tageszeitung Online
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The ID Austria should now help Chatbot "ida"

Anyone who encounters difficulties with digital government services can now get help from the new AI-based chatbot "ida" on oesterreich.gv.at, id-austria.gv.at, and in the ID Austria app. It will be available around the clock to answer questions about issues such as ID Austria registration or electronic ID cards, thus saving users time and effort. In the future, it will also be possible to submit applications via "ida," according to a press rele…

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Kronen Zeitung broke the news in Vienna, Austria on Sunday, August 9, 2026.
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