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Humans will be more cost-effective than GenAI for CX
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Humans will be more cost-effective than GenAI for CX
By 2030, cost per resolution for generative AI (GenAI) will exceed $3, higher than many B2C offshore human agents, according to Gartner. Rising data center costs, a pivot from subsidised growth to profitability for AI vendors, and increasingly complex use cases that consume more tokens and require expensive talent, will lead to soaring AI costs for customer service organisations. “Customer service leaders are determined to use AI to reduce costs…
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