US EditionHSBC down: Customers locked out of online banking app
Over 4,700 complaints were reported within hours as HSBC investigates the technical issues causing the outage affecting mobile and online banking services.
- HSBC and its subsidiary First Direct experienced a technical glitch around 11:00 BST on Wednesday, locking thousands of UK customers out of their mobile app and online banking services.
- The outage followed prior branch closures, with HSBC having closed 114 UK branches in 2022 amid ongoing digital transitions affecting customer access.
- Affected customers reported error messages including err03 codes and voiced frustrations on social media, unable to transfer money or check account details during the disruption.
- HSBC expressed regret over the issues and confirmed they are urgently looking into the matter, noting that DownDetector logged more than 4,700 user complaints about the outage around 11:30am.
- The bank continues working to resolve the issue swiftly, advising customers to visit branches or contact support if urgent access is needed, while compensation depends on the disruption's impact and evidence of financial loss.
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Coverage Details
Total News Sources21
Leaning Left4Leaning Right7Center6Last UpdatedBias Distribution41% Right
Bias Distribution
- 41% of the sources lean Right
41% Right
L 24%
C 35%
R 41%
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