Published 7 months ago • loading... • Updated 7 months ago

HSBC down: Customers locked out of online banking app

HSBC and its subsidiary First Direct experienced a technical glitch around 11:00 BST on Wednesday, locking thousands of UK customers out of their mobile app and online banking services.
The outage followed prior branch closures, with HSBC having closed 114 UK branches in 2022 amid ongoing digital transitions affecting customer access.
Affected customers reported error messages including err03 codes and voiced frustrations on social media, unable to transfer money or check account details during the disruption.
HSBC expressed regret over the issues and confirmed they are urgently looking into the matter, noting that DownDetector logged more than 4,700 user complaints about the outage around 11:30am.
The bank continues working to resolve the issue swiftly, advising customers to visit branches or contact support if urgent access is needed, while compensation depends on the disruption's impact and evidence of financial loss.

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