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HSBC bans Christmas jumpers for staff after backlash from some customers
HSBC cites customer complaints and the need for sensitive financial support as reasons for banning Christmas jumpers across its 327 UK branches, where visits fell 65% in five years.
- HSBC has banned staff from wearing Christmas jumpers due to concerns that they might upset customers experiencing difficult times, as stated by HSBC's spokesman.
- The bank insists that branches should maintain a professional atmosphere, particularly for those facing financial difficulties or bereavements, according to internal guidance.
- Complaints from customers regarding previous festive clothing contributed to the decision, as noted by a source close to the situation.
- Reactions to the policy have been mixed, with some employees expressing dissatisfaction over the ban, describing it as an 'outrage.
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HSBC bans staff from wearing Christmas jumpers amid fears of 'triggering customers'
HSBC has told its branch staff they will not be able to wear Christmas jumpers this December.The banking giant is worried that jolly seasonal knitwear might upset customers who are going through difficult times during the festive period.Instead, bosses want their in-branch workers sticking to official uniform, insisting employees should look "serious, sensitive and smart" when dealing with the public.The guidance has been issued to staff across …
·London, United Kingdom
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