How Labour Is Using Biased AI to Determine Benefit Claims

How Labour Is Using Biased AI to Determine Benefit Claims

Imagine, for a moment, that you’re applying for an incapacity benefit. You’ve gone through the process of sharing humiliating and distressing details of your health struggles, reliving how affected you are on your very worst days. You are in dire need of financial support. You desperately hope that somebody will hear you out and approve your claim. But 10 days later, you receive a rejection. Who made this decision? A computer did. An AI tool dec…