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New Supplier of Last Resort Ofgem Rules Mean Failed Energy Firms Must Pay Customer Transfer Costs – What Is It

  • UK households will gain stronger protection from costs if their energy supplier fails, according to the energy regulator, Ofgem.
  • Ofgem's new Supplier of Last Resort rule holds failed suppliers accountable for costs related to customer transfers.
  • Tim Jarvis from Ofgem stated that shareholder benefits will be delayed until customer costs are covered.
  • Ofgem's reforms aim to protect consumers and improve the financial security of energy suppliers after numerous firms collapsed during the energy crisis.
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biggleswadetoday.co.ukbiggleswadetoday.co.uk
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New Supplier of Last Resort Ofgem rules mean failed energy firms must pay customer transfer costs – what is it

Millions were hit by rising bills when suppliers collapsed. Now there's a safety net ⚡

Evening StandardEvening Standard
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Households to be shielded more from failed energy supplier costs, says watchdog

Ofgem said it is launching a new rule which will make failed suppliers liable for the costs of transferring their customers to new firms.

·London, United Kingdom
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The Independent (US) broke the news in United States on Monday, August 4, 2025.
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