Ms. Etta, a hospice patient at Lower Cape Fear LifeCare in Wilmington, North Carolina, was reminiscing about her time as a transportation coordinator at Laney High School when one name kept coming up: Michael. After several attempts to connect Ms. Etta and Michael, Wendy, a LifeCare social worker, received a call from an unknown number. “Is this Ms. Etta?” the voice asked. It was Michael Jordan. Wendy was home at the time she received the call, …