Why Hertz Underestimated the Backlash to Its AI Damage Scanners

Why Hertz Underestimated the Backlash to Its AI Damage Scanners

Hertz has been through it lately. First, it was the controversy over arresting customers who were falsely accused of stealing their rental cars. Then came the EV debacle, where renters were given electric vehicles as “Manager’s Specials” without any guidance about charging, range, or how long they’d take to refuel. Despite all of that, Hertz somehow managed to dodge lasting damage. The headlines faded, a few jokes were made, and most people kept…

Hertz customers say AI car scans lead to unfair damage fees

Hertz customers are complaining about surprise damage fees after the company began using AI scanners to inspect rental cars at several U.S. airports. Source: Youtube

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