Gov. Mikie Sherrill Unveils NJ Transit Rapid Action Plan to Improve Rider Experience. Here's What It Does.
The plan adds GPS tracking, an AI crime center and more station upgrades, but no new train or bus service.
- On Tuesday, May 12, 2026, Governor Mikie Sherrill unveiled a "Rapid Action Plan" at Newark Penn Station, detailing customer experience improvements 45 days after her March executive order.
- Sherrill's March executive order mandated a comprehensive roadmap addressing persistent rider concerns regarding station cleanliness, safety, accessibility, and service reliability across the transit network.
- Among the immediate upgrades, the agency refreshed its mobile app to reduce clicks by 40% for basic functions, while Transit President and CEO Kris Kolluri announced nightly lavender-scented station cleaning at Newark Penn Station.
- The agency is implementing a real-time crime center using AI to predict security needs, alongside expanded Wi-Fi rollout on buses and maintenance plans to repair elevators and escalators proactively.
- With the FIFA World Cup kicking off next month at MetLife Stadium, the agency will fund these initiatives through its existing budget, with fleet modernization planned by 2031.
12 Articles
12 Articles
New Jersey Governor Mikie Sherrill announced the NJ Transit’s “Quick Action Plan,” an initiative that foresees improvements in state public transportation. This plan is funded without additional state funding for the 2027 cycle, according to the government’s official website. What’s known about the new improvements in New Jersey’s public transportationThe news was confirmed by the Garden State Governor at a press conference in Newark. There she …
NJ governor lays out plan for NJ Transit rider improvements
NEWARK, N.J. (PIX11) — Amid a complicated time for NJ Transit, at the center of talk tied to the FIFA World Cup, Governor Mikie Sherrill and leaders of the transit system laid out a plan to improve the rider experience for the long haul. "We're working hard to your experience online, at the station and [...]
New app, cleaner buses among the NJ Transit changes Sherrill hopes will make your commute better
Gov. Mikie Sherrill and NJ Transit officials unveiled a plan Tuesday to address issues such as dirty buses, malfunctioning elevators and escalators, poor signage and dim lighting that have long frustrated riders.
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