US EditionFive Years After a Tragic DC 911 Misfire, America’s Emergency Dispatch Systems Are Still Overwhelmed and Underfunded
Staffing shortages and outdated technology continue to impact Washington DC's 911 dispatch system, which handled over 1.6 million calls in fiscal year 2024, officials said.
- Years ago, a fatal DC dispatch error illustrated risks when delays occur, while 911 dispatchers nationally face burnout, outdated technology, and underfunding amid absent federal mandates.
- Without national mandates, local jurisdictions set 911 standards, and a 2018 report to Congress estimated nearly $13 billion is needed for NG911 modernization, leaving upgrades uneven.
- In a survey of nearly 1,400 911 professionals, researchers found staffing struggles and burnout are major issues, while eighty-eight percent of NENA respondents reported equipment outages in the past year.
- Because dispatchers aren't federally recognized as first responders, 911 dispatchers face limited status and funding while Sheila Shepperd waited more than 20 minutes for help.
- Advocates warn the gap between high-performing and struggling centers will widen without national standards, while piecemeal reforms persist in areas with political will and resources.
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Total News Sources12
Leaning Left1Leaning Right1Center10Last UpdatedBias Distribution83% Center
Bias Distribution
- 83% of the sources are Center
83% Center
C 83%
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