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Most Banking, Financial Services Firms Lack Unified AI Strategy; Privacy Among Top Challenges: Report

Summary by NDTV Profit
There is a critical gap at many banking and financial services (BFS) firms between artificial intelligence initiatives and overarching business objectives. According to a new study from Infosys, while generative AI has driven 66% of BFS enterprises to update their AI strategy, the majority (88%) of BFS firms lack a comprehensive, enterprise-wide AI strategy.The main data highlights from the study include:Only 12% of BFS firms have a global, ente…
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For over 20 years, ibi research's CIBI Innovation Day has highlighted the trends that will occupy financial institutions over the next two to three years. According to CIBI, these trends in 2025 can be reduced to two key words: customer centricity and artificial intelligence. Both play a role in all banking-related areas: be it... The article CIBI 2025: AI and Customer Centricity – A Good Combination for Digital Issues first appeared in IT Finan…

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Express Computer broke the news in on Wednesday, March 26, 2025.
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