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Ex-Qantas boss admits ‘mistakes’ in tell-all
Joyce says he accepts responsibility for Qantas’s illegal sackings, flight cancellations and customer-service failures during the airline’s post-COVID recovery.
- On Sunday, former Qantas Group CEO Alan Joyce appeared on 60 Minutes to discuss his memoir, Riding the Jet Stream, releasing Tuesday, acknowledging regrets about the airline's chaotic post-COVID recovery.
- During the pandemic, Joyce said Qantas faced an existential threat with only 11 weeks of cash remaining, forcing what he described as "horrendous decisions" to ensure the airline's survival.
- Public anger surged over the "ghost flight" scandal involving 8000 cancelled flights, with Qantas fined $120 million for the cancellations and $90 million for illegally firing 1820 ground crew.
- These operational failures precipitated Joyce's early resignation in September 2023; his successor, Qantas Group CEO Vanessa Hudson, has since worked to rebuild trust with the travelling public.
- Now retired, Joyce expressed difficulty understanding lingering public resentment, noting he felt like "the frog in the proverbial hot water" during his 15-year tenure leading the airline.
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Coverage Details
Total News Sources12
Leaning Left2Leaning Right3Center1Last UpdatedBias Distribution50% Right
Bias Distribution
- 50% of the sources lean Right
50% Right
L 33%
C 17%
R 50%
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