Dyson Won’t Say What’s Wrong With Its CameraJet Toothbrush

Dyson Won't Say What's Wrong With Its CameraJet Toothbrush

Despite admitting to a “component issue,” the company refuses to say what went wrong, how many units are affected in how many countries, and why it won't recall its $500 AI toothbrush.

Dyson CameraJet Toothbrush: Why the Company Won't Disclose Issues

2 Source: www.wired.com

The €500 Dyson toothbrush has had a rocky launch

A couple of weeks ago, I was at the Berlin launch of the Dyson CameraJet – a €500 smart toothbrush that promises to us cameras, AI and specially designed toothpaste and mouthwash, to improve your dental hygeine. It set the media world alight as the technology and, honestly, the price, left jaws gaping. But expensive can still be good, so how has the CameraJet fared? Online reports suggest it’s been mixed at best. Issues with the Dyson CameraJet …

Dyson Won’t Say What’s Wrong With Its CameraJet Toothbrush

“We have identified a single component issue affecting a small number of early batches,” Thomas says. “We have isolated those batches and are supporting affected customers.” Thomas confirmed that Dyson would not answer questions on where—if anywhere—the Dyson CameraJet was still on sale worldwide. Nor would Dyson confirm when it stopped shipments of the product. […]