Dutch regulator fines Uber $966 million for automating driver suspensions, document shows
The regulator said Uber used automated systems to suspend drivers without human review, citing GDPR rules that protect 171 French complainants.
- On August 17, The Dutch Data Protection Authority fined Uber €825 million for using automated systems to deactivate driver accounts without adequate notice, violating European data-protection rules.
- GDPR rules ban decisions made solely by computer algorithms when they significantly impact people's lives, requiring meaningful human review. The case concerns European incidents from 2020 to 2022 involving automated suspensions for suspected fraud or low customer ratings.
- Uber said it "strongly disagree with this decision and disproportionate fine" and will appeal. The company stated current policies include human reviews and opportunities for drivers to dispute suspensions.
- The regulator maintained that "Uber has also violated the right to be informed," imposing the second-largest penalty ever under the General Data Protection Regulation, trailing only Meta's €1.2 billion fine from Ireland in 2023.
- Stemming initially from a French complaint, the case fell to The Dutch Data Protection Authority because Uber's European headquarters are in the Netherlands, establishing jurisdiction for the multi-year investigation.
88 Articles
88 Articles
The Dutch Data Protection Authority has imposed a high penalty on the driving service provider Uber.
The Dutch data protection authority fined Uber 825 million euros today for using automated software to suspend driver accounts, including permanent suspensions without human checking for possible errors.
The Dutch Data Protection Authority (PA) has imposed a penalty of €825 million on the US transportation service platform Uber for making decisions about its drivers in a fully automated manner.Uber temporarily suspended its workers' accounts on suspicion of fraud or negative reviews and were permanently disabled in the event of persistent negative reviews."Uber violated the ban on fully automated decision-making set out in the General Data Prote…
Uber fined nearly $1 billion by Dutch regulators over automated suspen
Dutch data protection authorities have fined Uber nearly $1 billion, saying the ride-hailing company used automated software to suspend driver accounts, sometimes permanently, with no human review to check for mistakes. The Dutch Data Protection Authority said Friday it is imposing a fine of 825 million euros ($964 million) because Uber violated the EU’s General Data Protection Regulation . The EU’s data privacy rules prohibit fully automated de…
Uber fined nearly $1 billion by Dutch regulators over automated suspensions of driver accounts
Dutch data protection authorities have fined Uber nearly $1 billion, saying the ride-hailing company used automated software to suspend driver accounts, sometimes permanently with no human review to check for mistakes.
The Dutch data protection authority has fined Uber €825 million after it used automated systems to suspend drivers' accounts.
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