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Doug Parker Says Flying Was Never A Commodity—His American Airlines Spent Years Making It Feel Like One
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Doug Parker Says Flying Was Never A Commodity—His American Airlines Spent Years Making It Feel Like One
Doug Parker says flying was never a commodity business and expects airlines to retain higher fares when fuel gets cheaper. The former American Airlines CEO is right that customers will pay more for a better experience. He spent much of his tenure making American's product less worth paying for.
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