Global Microsoft Outage Disrupts Police, Airports, and Hospitals Across North-West England
Microsoft said elevated load left 130,000 users reporting Outlook problems as police, hospitals and councils across the UK struggled to stay online.
- A global Microsoft outage disrupted key services including Outlook and Teams across 74 countries, with over 130,000 Outlook issues recorded at peak. The widespread disruption, which Microsoft reported as non-malicious, continues to impact users today.
- Microsoft executive vice-president Charles Lamanna confirmed the disruption does not stem from a cyber attack. The company is working to resolve internal server instability after applying an authentication patch to its infrastructure.
- Across the North West, Police, the NHS, and universities reported significant communication challenges. Cumbria Police advised the public to call 101 for non-emergencies and 999 for urgent reports while email services remain inaccessible.
- Microsoft extended the email timeout window to 48 hours to protect delayed messages during recovery. The Government confirmed it is working closely with the company to assess service impacts and maintain contingency plans.
- Service capacity remains variable on Friday, with users in around 60 countries still experiencing issues. Microsoft committed to publishing a full post-incident report with root cause analysis once system recovery is complete.
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The technical problems at Microsoft today (Friday 13 November) were affecting the council, police, NHS and numerous other organisations and individuals. Brighton and Hove City Council said: “Due to the ongoing Microsoft outage, council services are experiencing problems accessing emails, sending and receiving messages, with possible delays in email delivery. “If you have contacted us […]
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