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Customer Service Representative Reviewed A Hundred Dollar Bill Increase With A Customer, But When The Son’s New Job Explained The Data Spike, She Still Refused To Accept The Truth
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Customer Service Representative Reviewed A Hundred Dollar Bill Increase With A Customer, But When The Son’s New Job Explained The Data Spike, She Still Refused To Accept The Truth
Pexels/Reddit It’s clear that some people stop thinking too soon. So, what would you do if a long-time customer accused your company of lying about a sudden spike in data usage? Would you let her go on thinking what she wants? Or would you start asking questions to see if you can discover the real problem? In the following story, one customer service agent finds herself in this situation and starts asking questions. Here’s how the conversation w…
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