US EditionCoupang founder Kim Bom apologises for data leak, pledges compensation
Bom Kim apologized for delayed communication about a data breach affecting 34 million customers and promised compensation plus strengthened security measures.
- On Sunday, Coupang founder Kim Bom-suk issued a public apology for a massive customer data breach, acknowledging the company’s delayed response and expressing deep regret for the inadequate initial handling.
- Nearly a month after the leak was disclosed, investigators say a suspect, reportedly a former employee, saved data from 3,000 of Coupang's 33 million customers on a personal computer and did not transfer or sell it.
- Over the past month, Coupang says it has worked with investigators to recover leaked customer data and Kim pledged sweeping security reforms and investments to rebuild trust.
- The company pledged to announce a compensation plan for South Korean customers soon, while Coupang's US-based chairman faced intense criticism and South Korean lawmakers seek legal action.
- The government complained the firm unilaterally disclosed the suspect's identity even as Coupang worked closely with investigators, and Kim acknowledged many Coupang customers felt uneasy due to unclear early communication.
33 Articles
33 Articles
Coupang founder Kim Bom apologises for data leak, pledges compensation
Online retailer Coupang's founder Kim Bom apologised for the first time for a recent leak of customer data and pledged to unveil a compensation plan as soon as possible, in a statement posted on the South Korean company's website.
(ATTN: ADDS remarks, details; RECASTS headline, lead para)By Kang Jae-eun SEOUL, Dec. 2...
Coupang founder apologizes over massive data breach
Kim Bom-suk, founder of Coupang, issued a public apology Sunday over a massive customer data breach at the e-commerce platform, saying the incident caused “great concern and inconvenience” to customers and the public. The apology was made nearly a month after the data leak was disclosed. “As the founder and chair of Coupang’s board, I sincerely apologize on behalf of all employees,” Kim said in a statement. He acknowledged that many customers we…
South Korean e-commerce company Coupang announced Monday a compensation package worth 1.69 trillion won (approximately €1 billion) for nearly 34 million users due to a major data breach. The loss of customer data was announced on November 18 and sparked a wave of protests from users and lawmakers in South Korea. CEO Park Dae-jun resigned earlier this month.
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