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Councillors in Telford note 'improvement in complaint handing and increase in positive feedback'
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Councillors in Telford note 'improvement in complaint handing and increase in positive feedback'
Members of the council’s audit committee agreed that receiving 710 ‘corporate complaints’ last year marked an “incredibly small proportion” of the many thousands of transactions and interactions that take place. It marked an increase from 2023/24 when that figure was 659.
·Ketley, United Kingdom
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