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Consumo wants to block spam phone calls by law. The Ministry has introduced an amendment to the Customer Care Services Act (known as the SAC Act) to force companies to identify commercial calls and to require telephone calls to prevent those that are not correctly identified. Another measure that they intend is to declare null and void all contracts that are made between a company and a private individual when they occur in a non-consensual call…

There are no more unexpected or camouflaged spam calls: companies will be obliged to mark with a certain number all those calls that have a commercial purpose. It is one of the last measures introduced by the parties that make up the coalition government, PSOE and Sumar, to the law of customer care that is now being debated in the Congress of Deputies and that will hopefully be approved in the coming months. According to the Ministry of Consumer…

No company will be able to make calls for commercial purposes if it is not through identification prefixes. The Ministry of Social Rights and Consumer Affairs has introduced a...

The Ministry of Consumer Affairs has presented two amendments to the SAC customer service law so that commercial calls must be identified with a prefix and can be blocked if they are not...

The Spanish government wants to prohibit companies from making cold calls to consumers, obliging telecommunications operators to block calls from firms without a special digital code

Mobile phones have become a regular channel for scams, and one of the most common in recent times is the one known as "lost call scam." This fraud consists of receiving a call of just a few seconds from an international number. The call is cut before the user can answer, generating curiosity and impelling him to return it. The problem is that those numbers are usually linked to special charging lines, which can mean an important economic charge …