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How You Could Get Compensation for Your Smart Meter as 1 in 5 'Likely Faulty'
UNITED KINGDOM, AUG 7 – Ofgem aims to improve smart meter service by requiring suppliers to pay £40 compensation for installation delays, faults, or connectivity issues affecting 3.9 million homes.
- On 7 August 2025, Ofgem proposed new rules requiring energy suppliers to pay automatic compensation for delayed smart meter installations and unrepaired faulty meters in Britain.
- The rules follow mounting concerns that about one in five smart meters are faulty, with many customers waiting over two years for repairs according to U-switch research.
- Suppliers must provide a resolution plan within five working days after a fault report and fix meters not operating in smart mode within 90 days or face £40 payouts to consumers.
- Charlotte Friel of Ofgem said millions rely on smart meters for accurate billing and cheaper tariffs but many face long waits for installation or repair, while Martin Lewis called the crackdown a necessary response to one in five faulty meters.
- The new measures aim to improve service standards, boost consumer confidence, and protect households and micro-businesses as the government accelerates efforts toward a clean, affordable energy system.
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Coverage Details
Total News Sources19
Leaning Left4Leaning Right5Center6Last UpdatedBias Distribution40% Center
Bias Distribution
- 40% of the sources are Center
40% Center
L 27%
C 40%
R 33%
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