After National Blackout: Comptroller Detects that Sernac Does Not Have a Plan to Receive Massive Claims - La Tercera

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The Office of the Comptroller General of the Republic found deficiencies in the complaints system of the National Consumer Service (Sernac) following a special investigation into the complaints received by the national blackout that occurred in February of this year. In the conclusions, the CGR determined that the agency does not have a contingency plan to respond effectively to massive complaints. The report states that the Sernac grouped the c…

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The National Consumer Service (Sernac) responded to the questions raised by the Comptroller’s Office, regarding not having a contingency plan to respond to the claims after the February blackout. The CGR questioned the service for its actions in the context of the mega-cutting of energy that occurred last February. Sernac notes that it “values [...] The entry Sernac responds to the questions of the Comptroller’s office was first published in INF…

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This could be seen in the electricity cut-off that affected much of the country in February of this year.

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Following a special investigation, the Office of the Comptroller General of the Republic (CGR) found that the National Consumer Service (Sernac) does not have a contingency plan to respond effectively to massive claims, as happened with the electricity cut that affected much of the country on February 25, 2025. According to Report No. 331, 2025, the CGR warned that at that time Sernac carried out actions such as the arrest of claims addressed to…