Used car purchase complaints account for 40% of cases brought to TMO

Used car purchase complaints account for 40% of cases brought to TMO

Disputes about the purchase of a used car account for 40% of new cases opened by customers in 2024, says The Motor Ombudsman. This reflects previous trends seen by the Ombudsman’s independent and impartial Alternative Dispute Resolution (ADR) service (41% in 2023, and 38% in 2022 respectively). Bill Fennell, Chief Ombudsman and MD of The Motor Ombudsman, said: “Used cars can prove a cost-effective gateway to car ownership, as an alternative to o…

Complaints made by customers to TMO about a used car purchase hold steady in 2024

Complaints made by customers to The Motor Ombudsman about a used car purchase hold steady in 2024  A new Insight Report from The Motor Ombudsman has shown that just under half (40%) of disputes submitted by consumers in 2024, were about a secondhand vehicle purchase from a retailer Petrol and diesel models were the source of 91% of used car complaints, with electric vehicles accounting for only 4% of new cases, reflecting the current profile of…