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Commission report recommends Canada Post phase out daily door-to-door mail delivery

Commissioner William Kaplan released a 162-page report on May 16, 2025, recommending phasing out daily door-to-door letter delivery to individuals by Canada Post.
The report followed Ottawa's request last year to the federal labour board to end a strike that disrupted holiday mail deliveries and examined Canada Post's financial challenges.
Kaplan concluded Canada Post faces an existential crisis as fewer letters are delivered to more addresses, urging thoughtful, staged structural changes including part-time hires and daily route adjustments.
The report states Canada Post must hire part-time employees for weekend parcels and change routes daily while maintaining daily business deliveries, and Canada Post CEO Doug Ettinger welcomed these recommendations at a critical time.
The recommendations imply service cuts and contract changes opposed by the Canadian Union of Postal Workers, who warn of potential labour disruptions after the federal labour board reprieve expires on May 22, 2025.

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