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Care and convenience are the new Rx for pharmacy satisfaction says J.D. Power study
Summary by CDR – Chain Drug Review
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Care and convenience are the new Rx for pharmacy satisfaction says J.D. Power study
TROY, Mich. — The pharmacy customer satisfaction landscape is shifting, according to the J.D. Power 2026 U.S. Pharmacy Study, with mail-order and brick-and-mortar pharmacies moving in opposite directions. Customer satisfaction with mail-order pharmacies edged up two points from 2025 to 699 on a 1,000-point scale, driven by strong live-agent support and convenient digital services. In contrast, satisfaction with brick-and-mortar pharmacies fell s…
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