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Car finance compensation scheme faces challenge and delay

Consumer Voice says the FCA’s calculation method could leave millions of motorists hundreds of pounds short, with payouts averaging £829 per person.

  • Consumer Voice is taking the "unprecedented" step of applying for a legal review of the Financial Conduct Authority car finance redress scheme, warning it leaves "too many people short-changed."
  • The regulator tightened eligibility rules, reducing eligible agreements to 12.1 million from 14.2 million, a move that excludes the "vast majority" of complaints from full redress despite lenders facing a £9.1 billion total bill.
  • Alex Neill, co-founder of Consumer Voice, argues the calculation is "fundamentally flawed and significantly underestimates the true harm suffered," even as average payouts reach £829 per person.
  • The Financial Conduct Authority defended its approach, stating "our scheme is the quickest, fairest way to compensate consumers," while warning legal challenges could delay payments due this summer.
  • Firms are expected to begin contacting customers from June 30, though this legal development creates uncertainty regarding whether compensation payments will proceed as originally planned by the regulator.
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City watchdog faces legal action over £9.1bn car finance compensation scheme

Consumer Voice is to apply to the upper tribunal for a review of the scheme.

·London, United Kingdom
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am-online.com broke the news on Wednesday, April 22, 2026.
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