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Canada’s WestJet accused of aircraft swaps to avoid pax comp
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Canada’s WestJet accused of aircraft swaps to avoid pax comp
Passengers of WestJet (WS, Calgary) have alleged that the airline has cancelled flights citing “unscheduled maintenance” issues, but only after swapping aircraft and assigning an aircraft already under maintenance and unable to fly. By doing so, it allegedly avoids compensation claims. Canada’s Air Passenger Protection Regulations (APPR) provide for payments of up to CAD1,000 Canadian dollars (USD727) per passenger when delays of more than nine …
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