Commission report recommends Canada Post phase out daily door-to-door mail delivery
- Commissioner William Kaplan released a 162-page report on May 16, 2025, recommending Canada Post phase out daily door-to-door mail delivery for individuals while keeping business delivery.
- The report followed Ottawa's request to the federal labour board to end a strike that disrupted holiday mail deliveries and examined Canada Post's financial and operational challenges.
- It calls for structural changes including lifting moratoriums on rural post office and community mailbox closures, allowing flexible part-time hires, and enabling daily route adjustments.
- Kaplan emphasized that timely, carefully planned, and phased reforms are essential to prevent further financial decline, and CEO Doug Ettinger acknowledged the report's findings as a candid evaluation arriving at a crucial moment.
- The report signals significant reforms likely requiring union concessions and risks renewed labour disruptions as Canada Post seeks a sustainable path amid a changed mail delivery model.
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Canada Post should end daily mail delivery to residences but keep it for businesses: report
"Without thoughtful, measured, staged, but immediate changes, its fiscal situation will continue to deteriorate," the inquiry commissioner wrote
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