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Commission report recommends Canada Post phase out daily door-to-door mail delivery

  • Commissioner William Kaplan released a 162-page report on May 16, 2025, recommending Canada Post phase out daily door-to-door mail delivery for individuals while keeping business delivery.
  • The report followed Ottawa's request to the federal labour board to end a strike that disrupted holiday mail deliveries and examined Canada Post's financial and operational challenges.
  • It calls for structural changes including lifting moratoriums on rural post office and community mailbox closures, allowing flexible part-time hires, and enabling daily route adjustments.
  • Kaplan emphasized that timely, carefully planned, and phased reforms are essential to prevent further financial decline, and CEO Doug Ettinger acknowledged the report's findings as a candid evaluation arriving at a crucial moment.
  • The report signals significant reforms likely requiring union concessions and risks renewed labour disruptions as Canada Post seeks a sustainable path amid a changed mail delivery model.
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Winnipeg Free Press broke the news in Winnipeg, Canada on Friday, May 16, 2025.
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