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"Call My Supervisor!" How to Deal with "Customer Harassment"? Unreasonable Demands and Abusive Language From customers... Training Session Held at City Hall Where Actual Incidents Occurred: "Be Prepared" Measures to Be Made Mandatory From October
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A training session was held in Gosen City, Niigata Prefecture, for city employees to learn how to deal with so-called "customer harassment," such as unreasonable demands and verbal abuse from customers. "I can't talk to you, call your supervisor!" At the customer harassment training session held at Gosen City Hall, a police officer played the role of a customer visiting the counter, while city employees handled the situation. Customer: "I've tak…
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