US EditionMarks & Spencer restores click and collect orders after hack
UNITED KINGDOM, AUG 11 – Marks & Spencer resumed clothing click and collect services after a 15-week cyber hack suspension that could cost £300 million in lost profit, the company said.
- British retailer Marks & Spencer reopened its in-store pickup service for clothing on August 11, ending a 15-week pause caused by a cyber attack and subsequent data breach.
- The suspension began on April 25, three days after M&S announced it was dealing with a cyberattack caused by human error that disrupted key online services.
- M&S gradually restarted online delivery orders on June 10 but kept click and collect suspended until August, which allows customers to order online and pick up in stores.
- M&S forecast the hack would reduce its 2025/26 operating profit by about £300 million , while CEO Stuart Machin said in early July the company would be over the worst fallout by August.
- Police arrested four suspects in July linked to this and other cyber attacks, and analysts say reinstating click and collect signals a key step toward normal operations for M&S.
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38 Articles
38 Articles
Britain's M&S restores click and collect services 15 weeks after systems hacked
British retailer Marks & Spencer has resumed taking click and collect orders for clothing after a nearly four-month hiatus following a cyber hack and data theft that impacted its earnings during the period, sending its shares higher.
·United Kingdom
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Total News Sources38
Leaning Left3Leaning Right0Center21Last UpdatedBias Distribution88% Center
Bias Distribution
- 88% of the sources are Center
88% Center
13%
C 88%
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