Thousands of Aussies to Lose Bank Service
AUSTRALIA, JUL 24 – Bendigo Bank cites reduced customer use and rising costs for closing 28 agencies, affecting 2.7 million customers across five Australian states by October 2025.
- From October 2025, Bendigo Bank will retire its agency model, closing 28 outlets across five states, said the bank.
- Taso Corolis said changing customer preferences and reduced business activity drove the decision, noting the model was established 30 years ago for low-demand areas.
- In Taroom, about 470 km west of Brisbane, the agency closure leaves 800 residents reliant on Australia Post, with the next branch two hours away in Mundubbera.
- Arriving October 16, the Crookwell agency will retire, a move Susan Reynolds called a `slap in the face`.
- As the fifth-largest ASX-listed bank with the most branches per customer, Bendigo Bank remains committed; Taso Corolis said, `we must prioritise our investments across both physical and digital channels to continue meeting the changing needs and growing expectations of our 2.7 million customers`.
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'Very angry, what's next?': Bendigo Bank to shutter services across regional Australia
Bendigo Bank shuts 28 agencies in rural Australia, community outraged over access impact. NSW, Victoria locations impacted. Find out where.
Bendigo Bank to Shut Down 28 Regional Agency Branches by October
Bendigo Bank has announced it will close its 28—largely regional—agency branches nationally, citing a lack of use and “other relevant factors.” Agency branches provide limited services through third parties like news agencies. The 30-year-old agency model has allowed banks to reach out further into communities where it is not cost effective to set up a full branch. However, in a statement on July 22, Bendigo said it would be winding down the mod…
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