US EditionBbva Mexico Launches Virtual Assistant “Blue”
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BBVA Mexico eliminated tones marking and presented its Blue service, its new virtual assistant based on artificial intelligence, with which it promises to serve customers in less than 30 seconds and without going through the viacrucis of endless options....
As part of its consolidation process as a state-of-the-art bank, BBVA Mexico removed the traditional tone dialing system (IVR) from its telephone service and replaced it with Blue, its new virtual assistant based on generational artificial intelligence. This tool seeks to serve the bank’s 32 million customers more quickly and hyperpersonally, reducing the average resolution time from a problem of four minutes to less than one. This is just the b…
Reading time approx.: 1 minutes, 48 secondsPreviously, a client who contacted the bank via the phone had to dial, identify, authenticate "and face" more than 40 options before reaching an executive, a process that could take up to four minutes and where today takes less than the BBVA Mexico minute, the largest commercial bank of the System, announced on Tuesday the definitive elimination of tone dialing (IVR) in its telephone service, which will…
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