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Ask Score: Is the customer always right?

Summary by Richmond Times-Dispatch
QUESTION: I own a small restaurant and seem to get mixed reviews from my customers. I want to respond to their suggestions in a positive way, but with some people you just can’t please them. Any suggestions?

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Richmond Times-DispatchRichmond Times-Dispatch
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Ask Score: Is the customer always right?

QUESTION: I own a small restaurant and seem to get mixed reviews from my customers. I want to respond to their suggestions in a positive way, but with some people you just can’t please them. Any suggestions?

·Richmond, United States
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Richmond Times-Dispatch broke the news in Richmond, United States on Saturday, December 27, 2025.
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