US EditionASIC tightens the lens on vulnerable customers: Why lenders can’t afford to fall behind in hardship support - Australian FinTech
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ASIC tightens the lens on vulnerable customers: Why lenders can’t afford to fall behind in hardship support - Australian FinTech
ASIC hardship review 2025 is a wake-up call for lenders. The review found that 40% of customers who received hardship assistance returned to arrears soon after — proof that outdated processes are failing vulnerable customers and putting compliance at risk. Hardship support and complaints handling are no longer side tasks. The ASIC vulnerable customer review 2025 makes it clear they are now central to how your organisation is measured on fairness…
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