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As Veterans Affairs expands automation, it commits more errors on veterans’ claims
The agency expanded automated claims tools to speed processing, but advocates say errors rose as more veterans’ cases were routed through the system.
- An investigation found the Department of Veterans Affairs' push to use automation coincides with a surge in errors made while collecting medical records needed to process veterans' claims.
- The VA introduced Automated Decision Support in December 2021 to accelerate claims processing, yet higher-level reviewers now send back a growing share of decisions due to errors in collecting medical evidence.
- Data shows a 35% error rate in fiscal year 2026, with over 329,000 total errors recorded, even as officials claim accuracy rates improved to nearly 94% by April 2026.
- Veteran Randy Leger Diaz faced denials after the VA failed its legal 'duty-to-assist,' admitting it committed errors when collecting necessary medical evidence for his claim.
- VA press secretary Quinn Slaven denied the tool causes errors, though the agency plans to apply it to 90% of all claims by the end of 2027 to manage volume.
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17 Articles
Coverage Details
Total News Sources17
Leaning Left7Leaning Right3Center7Last UpdatedBias Distribution41% Left, 41% Center
Bias Distribution
- 41% of the sources lean Left, 41% of the sources are Center
41% Center
L 41%
C 41%
R 18%
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