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Apple says it will replace iPhone Duo units showing screen problems
Apple says a small number of foldable phones may have defective inner displays and will replace affected units through AppleCare.
- Apple acknowledged on Monday that some iPhone Duo units have experienced inner display failures and advised affected customers to contact AppleCare for replacements, three days after the device launched on Friday.
- Early owners in Australia and Texas reported the inner display cracking within hours or days of purchase, with some hearing an audible crunch before bright lines or dead pixels appeared on the screen.
- Repair firm iFixit theorized that a hinge support bar may fail to shift during folding, creating pressure on the display. Technician Shahram Mokhtari said, "Many of these damage reports describe folding or unfolding the phone, hearing a crunch, and pushing past it."
- Out-of-Warranty inner display repairs cost $999 on a device starting at $1,999, making AppleCare+ coverage critical; Apple's limited warranty covers manufacturing defects but excludes accidental damage.
- Foldable screen failures recall Samsung's 2019 Galaxy Fold cracking issues, highlighting resilience challenges for first-generation technology. IDC vice president Francisco Jeronimo called Apple's replacement offer the "right first step" in containing reliability concerns.
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According to users, cracks have appeared on the foldable screen of the phones after just hours or days of use.
·Helsinki, Finland
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The iPhone Duo, Apple's new foldable phone that was released just a few days ago, is already facing heavy criticism. Customers are filing complaints that the screen is showing cracks and creases after only a few hours or days of use. And not the kind of creases that are supposed to be there.
·Amsterdam, Netherlands (Kingdom of the)
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Apple's first foldable mobile phone is only a few days old and messages about broken displays are already gathering. And the Internet already has a name for it: "Crackgate.
·Vienna, Austria
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Total News Sources400
Leaning Left39Leaning Right41Center56Last UpdatedBias Distribution41% Center
Bias Distribution
- 41% of the sources are Center
41% Center
L 29%
C 41%
R 30%
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