Apple says it will replace iPhone Duo units showing screen problems
Apple says affected owners can get replacements through AppleCare, while out-of-warranty inner-screen repairs are listed at $999.
- Apple acknowledged on Monday that some iPhone Duo units have experienced inner display failures and advised affected customers to contact AppleCare for replacements, three days after the device launched on Friday.
- Early owners in Australia and Texas reported the inner display cracking within hours or days of purchase, with some hearing an audible crunch before bright lines or dead pixels appeared on the screen.
- Repair firm iFixit theorized that a hinge support bar may fail to shift during folding, creating pressure on the display. Technician Shahram Mokhtari said, "Many of these damage reports describe folding or unfolding the phone, hearing a crunch, and pushing past it."
- Out-of-Warranty inner display repairs cost $999 on a device starting at $1,999, making AppleCare+ coverage critical; Apple's limited warranty covers manufacturing defects but excludes accidental damage.
- Foldable screen failures recall Samsung's 2019 Galaxy Fold cracking issues, highlighting resilience challenges for first-generation technology. IDC vice president Francisco Jeronimo called Apple's replacement offer the "right first step" in containing reliability concerns.
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232 Articles
The tech giant confirmed that there is a problem on a limited number of devices, following a series of reports from users on social media.
Apple's new flagship iPhone Duo has been hit with screen issues shortly after launch. The tech giant is now offering to replace the screen for affected users
Apple Acknowledges iPhone Duo Inner Display Cracking Issue, Offers Free Replacements | 📲 LatestLY
Apple has officially addressed growing reports of inner display cracking on its recently launched iPhone Duo foldable smartphone, acknowledging the issue and advising affected users to contact AppleCare for a free replacement device. This swift action applies even without an AppleCare+ plan, underscoring Apple's commitment. 📲 Apple Acknowledges iPhone Duo Inner Display Cracking Issue, Offers Free Replacements.
Owners of Apple's first foldable iPhone have reported problems with the device's display, just days after it was released. Social media posts over the weekend showed cracks and lines on the internal display of the iPhone Duo, which was released on October 23 with a starting price of more than $2,500. Videos of cracked iPhone Duos are being posted on social media Apple said on Monday that it was "aware of an issue affecting the internal display …
A few days after it started selling its first folding iPhone, Apple admitted that some units present problems on the inside screen and indicated that affected users can request replacement via AppleCare. The iPhone Duo, which opens as if it were a passport, began to be sent last week, [...]
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