Apple says it will replace iPhone Duo units showing screen problems
Apple says a small number of foldable phones may have defective inner displays and will replace affected units through AppleCare.
- Apple acknowledged on Monday that some iPhone Duo units have experienced inner display failures and advised affected customers to contact AppleCare for replacements, three days after the device launched on Friday.
- Early owners in Australia and Texas reported the inner display cracking within hours or days of purchase, with some hearing an audible crunch before bright lines or dead pixels appeared on the screen.
- Repair firm iFixit theorized that a hinge support bar may fail to shift during folding, creating pressure on the display. Technician Shahram Mokhtari said, "Many of these damage reports describe folding or unfolding the phone, hearing a crunch, and pushing past it."
- Out-of-Warranty inner display repairs cost $999 on a device starting at $1,999, making AppleCare+ coverage critical; Apple's limited warranty covers manufacturing defects but excludes accidental damage.
- Foldable screen failures recall Samsung's 2019 Galaxy Fold cracking issues, highlighting resilience challenges for first-generation technology. IDC vice president Francisco Jeronimo called Apple's replacement offer the "right first step" in containing reliability concerns.
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Just days after the $2,300 iPhone Duo went on sale, customers are reporting lines and cracks on the screen. Apple said the issue only affects a small number of devices and that affected users will be provided with replacements.
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Apple has confirmed issues with the internal display in some iPhone Duo units. The company advises owners of affected devices to contact them for a replacement. It did not disclose how many phones may be affected.
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