Apple Says It Will Replace iPhone Duo Units Showing Screen Problems
Apple says a small number of units are affected and directs customers to AppleCare, while out-of-warranty inner-screen repairs cost $999.
- On Monday, Apple acknowledged display issues affecting some iPhone Duo units, saying it is "aware of an issue impacting the inner display on a small number of iPhone Duo units." The company will replace affected devices through AppleCare.
- Apple started shipping the iPhone Duo last week, with initial orders selling out in minutes globally. Over the weekend, social media posts revealed cracks and lines in the inner display along the central hinge.
- A repair firm used CT scans to simulate the iPhone Duo hinge, finding damage clustered near a central support bar. The bar might fail to move during folding, "creating a small stress hotspot near the reported break location," the company said.
- Francisco Jeronimo, a vice president at market research firm IDC, called the replacement offer the "right first step." He noted that Samsung's experience with the original Galaxy Fold in 2019 showed transparent responses can contain category damage.
- Apple has not commented on the specific cause of the display issues. However, a repair firm concluded the iPhone Duo is the most repairable foldable phone it has tested, positioning the device favorably despite current challenges.
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119 Articles
(Seoul = Yonhap News) Apple's first foldable smartphone, the iPhone Duo, has been embroiled in controversy over the durability of its internal screen since its launch.
Apple admits some iPhone Duo displays are breaking, offers fix for affected users
Apple has acknowledged inner-display failures affecting a small number of iPhone Duo units. Its replacement offer seeks to address concerns following the foldable phone's high-demand launch.
The problems emerged just a few days after the phones were first delivered.
The problems emerged just a few days after the phones were first delivered.
Apple has acknowledged the screen cracking issue with its foldable iPhone Duo and announced that it will provide product exchange services to affected users. The exact cause has not yet been determined, but a hinge structural defect has been raised. There are suspicions that some photos were manipulated using AI.
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