ANAC Flexifies Assistance to Passengers in Cases of Delayed Flights
6 Articles
6 Articles
The National Civil Aviation Agency (Anac) approved on Tuesday changes in the rules on passenger rights to make it clear that the airline does not respond for damages to customers in delays resulting from accident or force majeure. These are cases such as closure of the airport due to weather conditions, for example. However, they continue to have to provide material assistance to users, such as food and accommodation, depending on the size of th…
Illustrative image Photo: PexelsAgency changes rules of assistance, reimbursement and communication in flight delays and cancellations
New resolution maintains support with food and accommodation, but differentiates problems caused by companies from situations such as bad weather and airport restrictions
Anac's new rule, including, obliges airlines to report risk of delay due to weather or safety conditions The post Anac revises rules and tightens airline obligations in case of flight delays; check what changes appeared first in ND More
Rule establishes in which cases companies respond to failures and reinforces obligation to inform passengers in real time
New standard, which revises rules for delays and cancellations, also provides that events outside air traffic control do not characterise failure in the provision of the service
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