Sophie, an employee of a call centre, was dismissed for serious misconduct after insulting telephone exchanges. Disputing this decision, she appealed to the workers. The Bordeaux Court of Appeal has re-qualified...
Sophie, an employee of a call centre, was dismissed for serious misconduct after insulting telephone exchanges. Disputing this decision, she appealed to the workers. The Bordeaux Court of Appeal has re-qualified...
The Bordeaux Court of Appeal found that the insults justified dismissal, but took into account the worker's career and the pressure she received to obtain sales when assessing the seriousness of her conduct.
She insulted her clients, mocked their voices and even reminded those who hung up on her nose. Dismissed for serious misconduct in 2018, this telemarketer nevertheless obtained 7,854 euros after a decision by...