American Airlines Dropped One Bogus Award Fee. Alaska Airlines And Air Canada Keep Collecting Theirs.

AAdvantage Expedite Fund Charges $75 After Robot Does Nothing

American’s old close-in award fee survived the work it claimed to hurry, proving the strongest loyalty asset may be an empty desk with recurring yield.

American Airlines Dropped One Bogus Award Fee. Alaska Airlines And Air Canada Keep Collecting Theirs.

American Airlines once charged members $75 to book an award ticket close to departure. The airline eventually eliminated that fee, but a new account from its former loyalty chief offers a revealing reminder: the work used to justify a charge can disappear long before the charge does. American Airlines Kept Charging An Award Booking Fee […]

American Kept Charging A $75 Award Fee After No More Work Was Was Required, Former Loyalty Chief Says

American Airlines used to charge $75 to book an award ticket within 21 days of departure. Now the former head of AAdvantage says the airline kept collecting its expedite fee even after the process it was supposed to expedite became automated.