American Airlines Will Start Scoring Flight Attendants, And It Won't End Well

American Airlines to Score Flight Attendants on Performance - The Bulkhead Seat

American Airlines is preparing to roll out a new performance evaluation system that will score flight attendants based on customer service and operational metrics. This move could reshape how inflight crews are assessed while also sparking concern among employees. AA rolling out me@work scores for flight attendants.Based on the last 12 months data, things like:-customer experience (based on Anonymized NPS surveys sent out to pax after the fligh…

American Airlines Will Start Scoring Flight Attendants On Customer Satisfaction And Flight Delays

American Airlines will soon start scoring flight attendants on how well they serve customers, alongside a slew of other metrics that could create some significant friction between front-line workers and management at the Texas-based carrier. As first reported by trusted aviation insider JonNYC on X, American Airlines has been building up data over the last 12 months to create individual scores that will pit flight attendants against their cowork…

American Airlines Has Started Issuing Grades To Flight Attendants

American Airlines has started issuing performance grades to flight attendants, using a mix of customer survey data, operational metrics, and internal compliance measures to score how they are doing. That is a meaningful shift for an airline that badly needs better onboard service, but unless those scores eventually lead to real rewards for top performers and real consequences for chronic underperformance, it will not come close to fixing the dee…

American Airlines Will Start Scoring Flight Attendants, And It Won't End Well

American Airlines is reportedly launching an initiative to start scoring flight attendants based on a variety of metrics. While I’m in theory in favor of flight attendants being subject to more of a performance-based system, I have to imagine that this likely won’t end well. American launching Me@Work program for flight attendants JonNYC reports on how American is rolling out what’s being called the Me@Work program, whereby flight attendants wil…