American Airlines eyes AI to help with filing airfare - The Points Guy

American Airlines eyes AI to help with filing airfare - The Points Guy

American Airlines' top executive had strong words this summer about a competitor using artificial intelligence to help set flight prices. Now, the airline is looking at ways to use AI itself — but said it's just hoping to save time, not let AI bots dictate the price customers pay.Speaking Thursday at an industry conference, Steve Johnson, American's vice chair and chief strategy officer, rattled off several ways the airline is thinking about usi…