Altice’s Optimum fixes its customer service problems with AI

Good morning! The strategy of cutting costs with the help of AI has gone too far, says CEO Sebastian Siemiatkowski.

Q&A with Altice CEO Dennis Mathew and Optimum executive Keith Bowen on offering skinnier bundles, future of cable TV, Altice's partnership with Disney, and more

Alex Weprin / The Hollywood Reporter: Q&A with Altice CEO Dennis Mathew and Optimum executive Keith Bowen on offering skinnier bundles, future of cable TV, Altice's partnership with Disney, and more  —  Altice CEO Dennis Mathew and executive Keith Bowen talk new deals with Google and Disney, and the “hard conversations” …

Altice’s Optimum fixes its customer service problems with AI

Optimum developed a home-grown AI application, dubbed AVA, that helps customer service reps respond to how customers are feeling.